To ensure that your return will arrive safely at our warehouse and we will be able to assign the package to your order, please be so kind as to respect the following points.
For orders from countries other than Germany the return costs must be borne by our customers in advance.
Please do not send unstamped packages back to us as the origin and the content of such packets is unknown at the time of acceptance for us.
Customers from countries other than Germany will be refunded 9.50 € for returned packages in the following three cases:
- We sent you a wrong or defective item (see complaints).
- You send us an old part which you have already paid for.
- You send us an article for 1 : 1 maintenance.
You will find further information regarding withdrawal here.
All new parts should be in the original manufacturer's packaging and in a re-salable condition. Please DO NOT use the original packaging as the shipping container, always use a sturdy outer packing.
Please note that the return of packages takes a couple of days for delivery and our return of goods requires some processing time.
All payments done by the Rexbo International GmbH are depending on the payment method you have chosen.
When is a withdrawal excluded?
- Damaged goods or already assembled goods are non-returnable.
- The seal of the brake pads packaging must not be broken.
- The seal of the control units packaging must not be broken.
Our service for you
As an additional service we offer you beyond the statutory right of withdrawal, the possibility of a return within 30 days of purchase.
Examples for return:
- For electronic components, especially for control units please check that you have bought the correct item before removing the packaging or installing the item - because if you have the goods unsealed, we can not take the item back. For this reason, you should compare necessarily the original manufacturer numbers before you open the article.
- Please also make sure that the manufacturer labels, warranty cards and stickers remain on the product if you wish to return it. Please keep the original packaging until you have decided not to make use of your right of revocation.
- For spare car parts, it is understood that you have to take this out of the package to determine the fit, size, etc.. However, please make sure that you examine this only in the form of how you would do it in a retail store, carefully open the packaging and hold the item for comparison to the defective component. Incorporation of the new article should not be made if you have the intention to return the item to us. Otherwise, we can not take the item back or you may have to pay compensation.
- Please note for the return of old parts that they are capable of repair and no relevant parts are missing or are not repairable, such as by rust, cracks, etc. Details on the acceptance of old parts can be found here.
- If you are returning a complaint to us, please make sure that you send the defective items with full supporting documentation to us. Otherwise, it may result in significant delays in processing your claim.